Property Terms & Conditions

Contract

Your Tenancy Agreement is your contract with us so make sure you and your guarantor read it carefully.

Booking Fees

Booking Fees are not refundable unless we are unable to make you an offer of accommodation in which case we will refund them in full. 

You have further cancellation rights if you have booked exclusively through a Distance Selling method; see the Distance Selling section below.

Utility Allowance

Utilities, if these are included in your accommodation there is a maximum allowance based on reasonable use so make sure you turn off all lights and heating when not necessary. Please refer to your tenancy agreement for more details.

Protection Of Your Deposit 

Some of our accommodation have a payment that converts to a deposit at the start of your tenancy (please refer to your Tenancy Agreement for details on your accommodation). Your deposit is protected under the Tenancy Deposit Protection Scheme and you can find out more detail about the scheme on this explanatory leaflet: "What is the Tenancy Deposit Scheme?"

Personal Information And Your University

In terms of personal information, we reserve the right to share information with the educational establishment you are attending for the purposes of pastoral care, safety and student welfare.

Distance Selling Regulations And Cancellation Policy

If you are making this agreement exclusively by one or more means of distance communication you have further cancellation rights listed below.

If you have not visited the student accommodation site, or met the accommodation team or any other CRM Students staff, and are relying on a distance selling method to book your accommodation, you have the right to cancel your booking for a period of 7 days from making your booking and to the return of any booking fee paid, providing your tenancy has not commenced. You will lose your right of cancellation under the Regulations from the time your tenancy starts.

You may exercise your right to cancel your booking by giving notice of cancellation in writing to your accommodation manager, by registered post, fax, or e-mail. See your accommodation page for contact details or the contact us page.