If you have a question, hopefully we can answer it here. Otherwise, please call your contact at the property you're interested in.
Application Process
Yes, Churchill Parade is ideal for friends sharing accommodation and you need to let us know who your group of friends is when you apply for a tenancy. Provided we have the availability at the time of your booking, there shouldn't be a problem.
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Sure, just call the contact for your property and they'll take your payment over the phone, securing your reservation.
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You only need to provide a UK-based guarantor if you wish to pay your rent in instalments. You do not need to provide a guarantor if you're paying the full annual rent in advance.
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Your booking fee is only refundable if we're unable to make you an offer of accommodation - in this case we'll return it in full.
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You will still be liable for the rent due under the contract unless you or we can find another student to take it over. We can only try to find a replacement once all of our other rooms are full. If you find a replacement, we'll simply charge you a £50 administration fee and rent up to the time the new tenant contract starts.
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You'll be sent application forms to be completed by you and your guarantor. Once your references have been approved you will be sent your tenancy agreements.
If you don't return these within the time-frame given, together with payment either by direct debit or a credit/debit card for the initial monies due (as well as your signed direct debit form), we can't guarantee your accommodation.
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We will arrange for your 'check-in' at the start of your tenancy period.
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We try to ensure we respond to you within 14 days of receiving your application.
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About my Contract
Yes, you can usually extend your contract for as long as you wish - speak to your accommodation manager to confirm this.
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This would be subject to availability and may require your contract date and length being amended prior to you taking up tenancy.
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No. Unfortunately the tenancy agreement binds you and us legally to the period it covers - make sure you review it carefully before signing.
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Payments and Charges
Of course, just email your property contact to obtain our banking details.
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Yes, for Churchill Parade. You and your flatmates will be responsible for the utility bills, so make sure you don't leave lights or heaters on when not in use, and don't waste hot water! You'll keep your carbon footprint down too!
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Your rent includes a broadband service with bandwidth management and a help-desk. There are no connection fees or other charges.
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You need to pay a booking fee to secure your accommodation reservation. The booking fee is non-refundable, unless we cannot make you an offer of accommodation in which case we will return it to you in full.
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Yes, you need to ensure there are enough funds in your account. If any items are returned unpaid you'll be charged a £30 administration fee (and your bank may charge you too).
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My Accommodation
No. For the safety of all our residents, smoking is not allowed anywhere inside the development.
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Yes, you're responsible for obtaining and paying for a television license if you intend using one in your flat. For more information on TV licensing visit www.tvlicensing.co.uk
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Yes. All of our developments have a Welcome Guide which introduces you to the development; how things work; and helpful points of contact. It also sets out very important safety guidelines and how we expect residents to care for their accommodation and to respect their neighbours. You can find a copy to the right of this page.
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No, but the kitchen in your flat is equipped with a washing machine.
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There are a limited number of parking spaces available at Churchill Parade but you use them at your own risk.
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Just the essentials like bedding/pillows and cooking utensils (a couple of pots, pans, crockery and some cutlery would be handy too).
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Moving In
No. You cannot move in until we've received your rent and deposit in cleared funds. You should normally pay these at least 10 days prior to your tenancy start date.
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Yes. This must be returned to the office within 7 days of inspection. The inventory also tells us where we should send your deposit at the end of your tenancy, so it's in your interest to get the inventory back to us!
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Moving Out
Yes. As a condition of your contract you need to be present at a check-out inspection of your accommodation so we can agree if there's any damage and so you can confirm where you'd like us to send your deposit cheque.
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We'll send your deposit back within two weeks of the end of your tenancy, providing there are no sums outstanding.
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