If you have a question, hopefully we can answer it here. Otherwise, please call your contact at the property you’re interested in.
Application Process
Yes, you need to let us know who you’re planning to live with. Provided we have the availability at the time of your booking, there shouldn’t be a problem.
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Sure, just call the contact for your property and they’ll take your payment over the phone, securing your reservation.
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You only need to provide a UK-based guarantor if you wish to pay your rent in three installments. You do not need to provide a guarantor if you’re paying the full annual rent in advance.
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Your booking fee is only refundable if we’re unable to make you an offer of accommodation – in this case we’ll return it in full.
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You’ll be sent two tenancy agreements to be completed by you and your guarantor.
If you don’t return these within the timeframe given, together with payment by either direct debit or a credit/debit card for the initial monies due (as well as your signed direct debit form), we can’t guarantee your accommodation.
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We try to ensure we respond to you within 14 days of receiving your application.
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About my Contract
Yes, but this would be subject to availability and may require your contract date and length being amended prior to you taking up tenancy. Contact your accommodation manager.
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No. Unfortunately the tenancy agreement binds you and us legally to the period it covers – make sure you review it carefully before signing.
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You will still be liable for the rent due under the contract unless you or we can find another student to take it over. We can only try to find a replacement once all of our other rooms are full. If you find a replacement, we’ll simply charge you a £50 administration fee and rent up to the time the new tenant contract starts.
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Payments and Charges
Of course, just email your property contact [link to contact page] to obtain our banking details.
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Not usually. Your rent includes an energy allowance of £250 for the year which should more than cover your needs. If you exceed this you'll be charged for the additional cost, so make sure you don't leave lights or heaters on when not in use, and don't waste hot water! You'll keep your carbon footprint down too!
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No, there's no hassle with water charges, they're included in your rent.
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You need to pay a booking fee to secure your accommodation reservation. The booking fee is non-refundable, unless we cannot make you an offer of accommodation in which case we will return it to you in full.
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Yes, you need to ensure there are enough funds in your account. If any items are returned unpaid you'll be charged a £30 administration fee (and your bank may charge you too).
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My Accommodation
No. For the safety of all our residents, smoking is not allowed anywhere inside the development. However, there are external areas where you can smoke.
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Yes, you're responsible for obtaining and paying for a television license if you intend using one in your study room. For more information on TV licensing visit www.tvlicensing.co.uk
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Yes. The broadband service in your accommodation is a dedicated and managed service with a help-desk to help support you if you encounter any problems.
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Yes. All of our developments have a Welcome Guide which introduces you to the development; how things work; and helpful points of contact. It also sets out very important safety guidelines and how we expect residents to care for their accommodation and to respect their neighbours. You can find a copy to the right of this page.
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Yes! The laundry is equipped with modern and professionally-managed washer-dryers.
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Just the essentials like bedding/pillows and cooking utensils (a couple of pots, pans, crockery and some cutlery would be handy too).
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Moving In
You may be able to move in early but that may require changes to your tenancy agreement. Simply email your accommodation manager [link to contact page] with your request.
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No. You cannot move in until we've received your rent and deposit in cleared funds. You should normally pay these at least 10 days prior to your tenancy start date.
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Yes. This must be returned to the office within 7 days of inspection (as stated in your tenancy agreement). The inventory also tells us where we should send your deposit at the end of your tenancy, so it's in your interest to get the inventory back to us!
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We usually have a Move-In weekend at the start of your tenancy period. Please check the Move-In guide for your development on our website.
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Moving Out
Yes. As a condition of your contract you need to be present at a check-out inspection of your accommodation so we can agree if there's any damage and so you can confirm where you'd like us to send your deposit cheque.
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We'll send your deposit back within two weeks of the end of your tenancy, providing there are no sums outstanding.
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