Coronavirus (COVID-19) Information
Our Commitment To You
We understand there is some uncertainty around what being at university looks like for the moment, but we are committed to trying to adapt where we can for your safety and wellbeing. This includes regular cleaning and sanitisation of all communal spaces, social distancing as well as support from our on-site team, whether virtually or face-to-face.
We remain dedicated to welcoming you through our doors with the same level of support and community spirit that we have done for the last 16 years, in whatever format required. However, if you have any concerns at all about booking then please do get in touch.
Check out our video to find details on the additional measures we have put in place to keep you safe.
The safety, health, and wellbeing of all our residents is of paramount importance to CRM.
Despite the numerous challenges that ongoing lockdowns and COVID-19 measures bring us all, we are fully committed to ensuring that you experience a safe, enjoyable, and peaceful living experience with us. Our experienced and friendly accommodation teams are still available to provide you with the support you need, and our buildings continue to operate and stay open.
We appreciate that this is a difficult time for many. Mental health and wellbeing is of course hugely important and is a priority to CRM, particularly during the current climate. We encourage you to use the resources on this website to help manage your mental health and wellbeing or seek help should you need it. If you need support or are finding things difficult, please do not hesitate to speak to your accommodation team in confidence as well as your University welfare team.
Student Minds are a student focused mental health charity who CRM support and work closely with. Visit their website if you wish to find out more about how they can support you as a resident during this time.
CRM continues to closely monitor government guidance and ensure that all safety measures are in place to protect its residents.
CRM receives the British Safety Council’s COVID-19 Assurance Statement
CRM has been awarded the British Safety Council’s (BSC) COVID-19 Assurance Statement.
We are proud to receive this assurance statement after undergoing a rigorous audit process which involved a robust review of all CRM COVID-19 related processes, procedures, and documentation, as well as physical inspections on a number of CRM schemes. The purpose of this process was to ensure that the risk from COVID-19 is being managed safely and compliantly in line with government guidance and requirements nationally, with effective processes, procedures, documentation and practical measures in place.
This assurance statement provides you with an independent third party assurance that CRM manage the risk of COVID-19 effectively and that our buildings are safe.
Links To The Latest Guidance & Advice
Office for Students: Student guide to coronavirus:
National Lockdown Update:
Rules differ between each country in the UK (i.e. England, Wales, Scotland and Northern Ireland, so please refer to your country’s government website for further details on what you can and cannot do in your location.
Living In CRM Student Accommodation
What does this mean for me living in my student accommodation?
- The use of social spaces and common facilities will be reviewed by CRM as and when lockdown measures are updated and rules change in your location. This means that common spaces and facilities such as study rooms, cinema rooms and gyms may be closed at times in line with government requirements/guidance for the safety of residents during the COVID-19 pandemic.Your accommodation team will update you as and when these facilities are affected by any government COVID-19 measures, and will inform you as to what you must do in order to use them safely if they are open. This may include reduced/limited capacities, increased cleaning/hygiene measures and pre-booking systems
- Use the stairs rather than the lift where possible. Lifts should be used by one person at a time unless signage for your building states otherwise. You must follow the guidance provided for safe use of lifts during COVID-19 in your building
- Continue to social distance from others if you go outside, and follow guidance in your location for use of face masks/coverings
- If possible, when you go out, try to use a face covering (such as a scarf or homemade mask) to help prevent the spread of coronavirus. Regularly wash these after use. In many parts of the UK it is now mandatory to wear a face covering in shops and on public transport so ensure you know the rules in your location and follow them
- Wash your hands regularly using soap and hot water for at least 20 seconds, especially after sneezing or blowing your nose (use hand sanitiser where soap is not available)
- Cover your mouth and nose with a tissue or sleeve when you cough or sneeze and bin any used tissues immediately.
- Try not to touch your face (particularly your eyes, nose and mouth) with unwashed hands.
- Do not share items that come into contact with your mouth.
- Regularly clean your mobile phone and computer screens, as well as keyboards/mice with appropriate and specifically designed products for this purpose to avoid damage
- You cannot hold social events indoors or have friends/family visit you inside the building (unless it is to support a person who is self-isolating or on medical grounds and is authorised by the accommodation team in advance. Where this is the case it will be one person only.
- Check and ensure that your contact details are up to date on your student portal so we can contact you if we need to.
- If you or a flat mate show symptoms of COVID-19, self-isolate and follow the self-isolation guidance for your region using the links provided in the “latest update” section above. You should follow requirements of any test and trace schemes in place nationally for where you live, and if you do show symptoms of COVID-19 please inform the accommodation management team immediately by email or phone and not in person
In the event of a fire alarm, please evacuate the building as you would do normally, following the evacuation procedure for your building, but where possible maintain social distancing and try to keep at least six feet away from other people.
If you are unsure of what the evacuation procedure is for your building, please speak to your accommodation team immediately who will explain this to you.
You must follow any instructions given to you by the accommodation team, fire marshals and the fire service.
Cleaning & Maintenance Update
CRM already delivered a high level of cleanliness and hygiene across all of its schemes, including anti-bacterial cleans, with professional cleaning services in place to ensure that this is achieved. In light of COVID-19 and the current coronavirus pandemic, cleaning processes have been reviewed across all schemes. This is to ensure that high levels of cleanliness and hygiene are maintained and to provide reassurance to residents – both current and prospective.
Our professional cleaning teams and contractors clean in accordance to rigorous industry standards and requirements, and will also be ensuring that each site is cleaned and disinfected in line with government and health authority guidance in relation to managing COVID-19. We hope that this will provide reassurance to those living with us that both the bedroom, flat or space they move into as well as the property as a whole is clean and safe to live in.
Please be aware that during the COVID-19 pandemic we are still required to complete maintenance tasks for the safe operation of the building and to protect residents. This means that our maintenance operatives and contractors will still continue to carry out essential works or inspections.
These works/inspections will include those relating to:
- Fire Safety
- General Health and Safety where an issue poses a safety risk to you or others
- Security of the building
We will only carry out maintenance in your flat if it’s essential for the safe operation of the building or to fix issues that pose a safety risk to you or others.
Mental Health Support
Looking after your mental health
You don’t have to be self-isolating in order for coronavirus concerns to have an impact on your mental health. You might find yourself feeling worried about the spread of coronavirus and its impact on you and your loved ones. These feelings are normal and it’s important we acknowledge them and remind each other to look after our physical and mental health.
However, there are steps you can take to look after your mental health and wellbeing. A number of organisations have published guidance on mental health considerations relating to the coronavirus outbreak, including:
Student Minds are collating guidance and developing resources to support you with this.
It has come to their attention that a number of universities are ceasing face-to-face teaching and closing down their facilities in light of the outbreak. At all times, we/they recommend checking with your university and your students’ union for updates relevant to you.
On the Student Minds page you can find resources and information such as:
- Looking after your mental health
- Guidance for those with ongoing mental health difficulties
- Social distancing and self-isolating
- Xenophobia and racism following COVID-19 concerns
- Supporting your friends and family
Student Space (Students Minds): Making it easier to find the support you need during coronavirus
Guidance for those with ongoing mental health difficulties
For some people, the coronavirus outbreak and surrounding coverage and speculation may trigger compulsive thoughts and unhelpful behaviours, particularly if you have pre-existing conditions such as Anxiety and Obsessive Compulsive Disorder. If you are receiving support for your condition, you might find it helpful to talk to your clinician, therapist, or other medical professionals.
Various external organisations have begun producing guidance for those who have existing mental health conditions:
Please also refer to the coronavirus (COVID-19) poster from the World Health Organisation which provides some helpful guidance on avoiding stress or anxiety during the pandemic.
If you require any support, please contact a member of your accommodation management team and/or your University welfare team who can provide you with assistance.
Trusted sources of coronavirus (COVID-19) information, guidance and updates for the whole of the UK (including Scotland, Wales and Northern Ireland)
The World Health Organisation (WHO):