Our COVID-19 Commitment

CRM are fully committed to protecting the health, safety, and wellbeing of staff, residents, and all who visit our buildings. CRM will continue to monitor, review and follow government COVID-19 guidance in order to implement any measures that are necessary in preventing the spread of infection.

CRM will remain dedicated to ensuring that those who choose to live with us can do so with the reassurance that their safety is our priority.


Latest Update

Update: 07.04.2022

The safety and wellbeing of residents is of paramount importance to CRM. We fully commit to ensuring that we protect residents during the ongoing COVID-19 pandemic, and we will continue to do so in line with ever evolving guidance from the government and any related health bodies or enforcing authorities.

Despite the relaxation/lifting of many COVID-19 measures across the UK, COVID-19 is still a public health risk. As such, CRM continue to monitor, review, and follow government guidance for settings such as student accommodation. We have used this guidance alongside a risk based approach as necessary in order to determine what COVID-19 measures will be in place at this time within our buildings to protect those who choose to live with us.

We have decided:

  • Though government guidance/rules on wearing a face mask or face covering has changed in many areas, we continue to recommend that staff, residents, and visitors wear a face mask or face covering when in common areas/circulation spaces. You must follow any guidance and requirements for your location where wearing of face masks or face coverings are stipulated however
  • That we ask for social distancing to be respectfully maintained where possible
  • That we will be continuing to provide hand sanitiser and asking that good hand washing/hand sanitising is maintained
  • That clear COVID-19 signage will be in place explaining what we ask of you, and you may also see that measures such as protective screens within management reception areas remain
  • That heightened cleaning regimes will continue to be implemented
  • That maximum capacities for social spaces will continue to be in place with advance booking in place for facilities such as gyms
  • If you do choose to book with us, we ask that you are considerate and respectfully follow the measures in place. They continue to be present in order to help us protect you and others where you live, as well as the wider community. You will note that other settings will also be continuing to implement such measures

We remain dedicated to welcoming you through our doors with the same level of support and community spirit that we have done for the last 16 years, this includes support from our on-site team whether virtually or face-to-face where this is possible. If you have any concerns at all about booking however then please do get in touch.

CRM receives the British Safety Council’s COVID-19 Assurance Statement

CRM has been awarded the British Safety Council’s (BSC) COVID-19 Assurance Statement.

We are proud to receive this assurance statement after undergoing a rigorous audit process which involved a robust review of all CRM COVID-19 related processes, procedures, and documentation, as well as physical inspections on a number of CRM schemes. The purpose of this process was to ensure that the risk from COVID-19 is being managed safely and compliantly in line with government guidance and requirements nationally, with effective processes, procedures, documentation and practical measures in place.

This assurance statement provides you with an independent third party assurance that CRM manage the risk of COVID-19 effectively and that our buildings are safe.


Links To The Latest Guidance & Advice

Office for Students: Student guide to coronavirus:


National Lockdown Update:


Rules differ between each country in the UK (i.e. England, Wales, Scotland and Northern Ireland, so please refer to your country’s government website for further details on what you can and cannot do in your location.








Northern Ireland:



Living In CRM Student Accommodation

What does this mean for me living in my student accommodation?

  • The use of social spaces and common facilities will be reviewed by CRM as and when COVID-19 measures are updated and rules change in your location. This means that common spaces and facilities such as study rooms, cinema rooms and gyms may be closed or have usage restricted at times in line with government requirements/guidance for the safety of residents during the COVID-19 pandemic. Your accommodation team will update you as and when these facilities are affected by any government COVID-19 measures, and will inform you as to what you must do in order to use them safely if they are open. This may include reduced/limited capacities, increased cleaning/hygiene measures and pre-booking systems
  • Try to meet people outside wherever possible and avoid large gatherings indoors or confined spaces
  • If possible, when you go out, try to use a face covering (such as a scarf or homemade mask) to help prevent the spread of coronavirus and regularly wash these after use. Follow any guidance/rules in place for wearing face masks or face coverings in your location
  • Wash your hands regularly using soap and hot water for at least 20 seconds, especially after sneezing or blowing your nose (use hand sanitiser where soap is not available)
  • Cover your mouth and nose with a tissue or sleeve when you cough or sneeze and bin any used tissues immediately
  • Try not to touch your face (particularly your eyes, nose and mouth) with unwashed hands
  • Do not share items that come into contact with your mouth
  • Regularly clean your mobile phone and computer screens, as well as keyboards/mice with appropriate and specifically designed products for this purpose to avoid damage
  • Check and ensure that your contact details are up to date on your student portal so we can contact you if we need to
  • If you or a flat mate show symptoms of COVID-19, follow any self-isolation guidance in place for your region using the links provided in the “latest update” section above – You should also follow requirements of any test and trace schemes in place nationally for where you live, and if you do show symptoms of COVID-19 please inform the accommodation management team immediately by email or phone and not in person

Fire Alarms

In the event of a fire alarm, please evacuate the building as you would do normally, following the evacuation procedure for your building, but where possible maintain social distancing and try to keep at least six feet away from other people.

If you are unsure of what the evacuation procedure is for your building, please speak to your accommodation team immediately who will explain this to you.

You must follow any instructions given to you by the accommodation team, fire marshals and the fire service.


Cleaning & Maintenance Update


CRM already delivered a high level of cleanliness and hygiene across all of its schemes, including anti-bacterial cleans, with professional cleaning services in place to ensure that this is achieved. In light of COVID-19 and the current coronavirus pandemic, cleaning processes have been reviewed across all schemes. This is to ensure that high levels of cleanliness and hygiene are maintained and to provide reassurance to residents – both current and prospective.

Our professional cleaning teams and contractors clean in accordance to rigorous industry standards and requirements, and will also be ensuring that each site is cleaned and disinfected in line with government and health authority guidance in relation to managing COVID-19. We hope that this will provide reassurance to those living with us that both the bedroom, flat or space they move into as well as the property as a whole is clean and safe to live in.


Please be aware that during the COVID-19 pandemic we are still required to complete maintenance tasks for the safe operation of the building and to protect residents. This means that our maintenance operatives and contractors will still continue to carry out essential works or inspections.

These works/inspections will include those relating to:

  • Fire Safety
  • Water/Legionella
  • General Health and Safety where an issue poses a safety risk to you or others
  • Security of the building

We will only carry out maintenance in your flat if it’s essential for the safe operation of the building or to fix issues that pose a safety risk to you or others.


Mental Health Support

Looking after your mental health

You don’t have to be self-isolating in order for coronavirus concerns to have an impact on your mental health. You might find yourself feeling worried about the spread of coronavirus and its impact on you and your loved ones. These feelings are normal and it’s important we acknowledge them and remind each other to look after our physical and mental health.

However, there are steps you can take to look after your mental health and wellbeing. A number of organisations have published guidance on mental health considerations relating to the coronavirus outbreak, including:


The Mental Health Foundation

The World Health Organisation

Young Minds

WHO Coping with stress guidance

Student Space (Student Minds)


Student Minds

Student Minds are collating guidance and developing resources to support you with this.

It has come to their attention that a number of universities are ceasing face-to-face teaching and closing down their facilities in light of the outbreak. At all times, we/they recommend checking with your university and your students’ union for updates relevant to you.

On the Student Minds page you can find resources and information such as:

  • Looking after your mental health
  • ​​Guidance for those with ongoing mental health difficulties
  • Social distancing and self-isolating​​
  • Xenophobia and racism following COVID-19 concerns
  • Supporting your friends and family


Student Space (Students Minds): Making it easier to find the support you need during coronavirus



Guidance for those with ongoing mental health difficulties

For some people, the coronavirus outbreak and surrounding coverage and speculation may trigger compulsive thoughts and unhelpful behaviours, particularly if you have pre-existing conditions such as Anxiety and Obsessive Compulsive Disorder. If you are receiving support for your condition, you might find it helpful to talk to your clinician, therapist, or other medical professionals.

Various external organisations have begun producing guidance for those who have existing mental health conditions:

Anxiety UK: “Health and other forms of anxiety and coronavirus”

BBC: “Coronavirus: How to manage Anxiety and OCD during the pandemic”

Beat Eating Disorders: “Eating Disorders and Coronavirus”

OCD-UK: “OCD and Coronavirus Top Tips”

Please also refer to the coronavirus (COVID-19) poster from the World Health Organisation which provides some helpful guidance on avoiding stress or anxiety during the pandemic.


If you require any support, please contact a member of your accommodation management team and/or your University welfare team who can provide you with assistance.

Trusted sources of coronavirus (COVID-19) information, guidance and updates for the whole of the UK (including Scotland, Wales and Northern Ireland)









Northern Ireland:










Northern Ireland:



The World Health Organisation (WHO):