Our Commitment To You

We understand there is some uncertainty around what being at university will look like for the next academic year, but we are committed to trying to adapt where we can for your safety and wellbeing. This includes regular cleaning and sanitisation of all communal spaces, social distancing as well as support from our on-site team, whether virtually or face-to-face.

Check out our video to find details on the additional measures we have put in place to keep you safe.

Find out more


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We set cookies for visitors who login to our secure area to enable them to browse the whole site without having to log back into the secure area again in the same session.

You can delete cookies at any time or you can set your browser to reject or disable cookies, you can learn how to do this at allaboutcookies.org.

The cookies we use:


Cookie Name Description Expiry
cookie_bar To remember when users have closed the cookie information bar 305 days



These cookies may be set by using Google products integrated into the website including, but not limited to, Google Captcha and Google Maps.

Cookie Name Description Expiry
1P_JAR Google Ad personalisation settings 1 month
CONSENT Consent configuration preferences Up to 20 years
NID Used to remember preferences for Google Ads Up to 6 months


You can find details here: https://policies.google.com/technologies/types

You can also find details of Google’s Privacy Policy here: http://www.google.com/policies/privacy/

Google Analytics

We also use Google Analytics, which sets a cookie, to collect anonymous visitor activity on our website to enable us to improve and enhance our website for our visitors and customers.

Third party cookies are used by Google to help this website provide the best experience for you. More information available at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

You can use the OptOut tool from Google to prevent Google Analytics tracking cookies: https://tools.google.com/dlpage/gaoptout

Cookie Name Typical Content Expiry
_utma randomly generated number 2 years
_utmb randomly generated number 30 minutes
_utmc randomly generated number When you close your browser
_utmz Randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search) 6 months



Cookie Name Description Expiry
SSID YouTube uses cookies to store a mixture of pieces of information to measure the number and behaviour of YouTube users, including information that links visits to our website with the users Google account (if signed in) 2 years
APISID 2 years
SAPISID 2 years
SID 2 years
HSID 2 years
CONSENT 20 years


Tour Dash

Cookie Name Description Expiry
AWSELB Used to configure how the website receives data from TourDash from different servers When you close your browser
_ga Configuration of TourDash 2 years
_gat Configuration of TourDash When you close your browser
_gid Configuration of TourDash 1 day
Session Configuration of TourDash When you close your browser


Live Chat

Click4Assistant – 

Using our online chat functionality may also mean that we collect information on your country and IP address. This information will not be used for any purpose other than to enhance the functionality and performance of the website.

Cookie Name Description Expiry
C4ATBWid This is required if the embedded chat window is used on the website. Should the visitor navigate to different pages on the website, this cookie is used to maintain the chat session When you close your browser
C4ATBCookie This is used by the tracking / proactive feature, enabling Click4Assistance to determine whether the visitor has been to the website before. This cookie can be disabled, and the tracking system will use the IP address of the visitor (which isn’t ideal as IP addresses can change and be shared) Up to 2 years
C4ATBChat This is used by the chat system for both embedded and popup chat windows, allowing Click4Assistance to determine if a previous chat has taken place Up to 2 years


Provide Support

You can find their Privacy Policy and use of Cookies here: https://www.providesupport.com/home/privacy-policy.html

Cookie Name Description Expiry
vsid Used to track the visitor navigate the site and handle chat sessions if needed When you close your browser


In addition, we use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests. If you do not use such platforms then our site will not place these cookies on your device.