Information for Parents

In the event that something is broken or doesnt work in any part of the accommodation, the student needs to report the issues to the accommodation office who will escalate it accordingly. We have CRM Student maintenance wizards that work full or part time on site depending on the property. They are there for the hour of need replacing light bulbs, blown fuses, blocked showers etc. We do also work with local contractors for isolated issues. Your son/daughter will always be given at least 24 hours notice if a maintenance operative or contractor needs to access their room. We always offer for the maintenance operative/contractor to be escorted for the jobs entirety if necessary.

We know it can sometimes be unsettling when your son/daughter leave home for the first time, despite it being one of the proudest moments we understand it can be hard. As parents its natural to worry, we find a common one is our students not responding to phone calls or e-mails as quickly as they might have done at home. We always respect that all our students are responsible adults and are sensitive to respecting their privacy, however we appreciate that some situations can be distressing. We therefore always encourage all our parents to contact the accommodation team by phone or e-mail (details available on your relevant scheme page) if you have any concerns regarding your son/daughter. A member of the accommodation team will pop over to their room to give a friendly knock on the door to check everythings okay. If theres any reason why we arent able to support your concern we will always try to direct you to the appropriate department at the University/College.

We are proud to offer a postal service during office hours within our schemes. We always communicate the postal process to our students when they move in, however we will always make every effort to ensure that your daughter/son gets their mail safely. We always asks for students to inform the staff if they are expecting a recorded or special delivery for the site team to ensure that someone is available for the delivery. We also always ask for the student to bring some ID for when they come to collect the parcel. We recognise that the students cant always come down themselves; we are flexible with friends picking up parcels however the student needs to contact the accommodation team to let them know in advance.

We cannot be liable for any direct, indirect or consequential loss arising from accepting mail on students behalf. Although we will make every effort to ensure the students get their mail safely, we will not be responsible if recipients fail to collect their deliveries, packages are stolen or damaged due to circumstances beyond the control of the accommodation team. We also are not responsible for packages that arrive outside office opening hours or when the accommodation team are out of the office. If the students don't collect their mail within 4 weeks it will be returned to the sender.

When making a booking with CRM Students, we ask our students to pay a holding deposit. This is to secure the booking of their room. Once the tenancy commences, this holding deposit becomes a security deposit. It is held with the Tenancy Deposit Scheme, in England and Wales and My Deposits Scotland, in Scotland, both of which are independent deposit holders. The Security deposit will be refunded to the student in full at the end of their tenancy if there are no outstanding arrears or damages to their room and/or communal areas.

We take booking preferences very seriously and take great pride in being able to accommodate these in most cases. There is a preference box on the booking form which allows the student to put any preferences they might have, for example friends they wish to live with, location of room within the building, same sex cluster flats. We always do our best to accommodate these preferences, if for whatever reason we cant fulfil them we will always try to achieve one or two and notify the student if they aren't possible.

All of the properties that CRM Students manage have been specifically designed to be used by students. These properties have benefited from significant changes in fire safety, building regulations and coherent fire and management strategies. We have extensive fire safety systems in place in all the buildings that CRM Students manage. We are also audited by our own internal team, as well as external consultants, on a regular basis to validate, and if necessary update, our extensive fire safety systems, policies and procedures. Further information can be found on our Fire Safety at CRM Students page.

At CRM Students, we want you to feel safe and secure at all times. We understand how important safety and security is to students when it comes to choosing a place to live. That's why we've taken every effort to ensure that we provide the best services so that our students can thoroughly enjoy living with us. We have 24 Hour CCTV Cameras installed in all of our buildings, internally and externally. Secure Key Fob Door Entry & Bedroom Door Locks. There are also locks on all private bedrooms and out-of-hour security is there to support the community if you have any security concerns, ensuring your security and safety.